The first type of information we collect is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Information”).
Account information: When you use our Services to open an account (e.g. either directly via our website or through a landing page that is available on an affiliate’s website) you will be asked to provide Personal Information to us. The Personal information we collect through our Services includes information which is submitted directly by the user, such as: full name; e-mail address; home address; date of birth; phone number; payment means (e.g. credit card number); and other financial information that we may need in order to provide our Services.
Voluntarily Information: We may collect information which you provide to us voluntarily. For instance, when you respond to forms of communication from us, discuss with us via email, Live chat or share additional information about yourself through your use of the Services. We may also collect the feedback, suggestions, complaints and reports which you send to us.
Device information: We may also collect Personal Information from your device, such as your IP address, Geolocation, and your device’ unique identifiers (e.g. MAC addresses, UUID, etc.).
The second type of information we collect is un-identified and non-identifiable information pertaining to a user(s), which may be made available or gathered via your use of the Services (“Non-personal Information”). We are not aware of the identity of the user from whom the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.), in order to enhance the functionality of our Services. We may also collect information on your activity on the Services (e.g. pages viewed, online browsing, clicks, actions, etc.).
If we combine Personal Information with Non-personal Information, the combined information will be treated as Personal Information for as long as it remains combined.
A “cookie” is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various purposes. These purposes include allowing you to navigate pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests, as well as to compile statistical data on your use of our Services.
Our website uses the following types of cookies:
a. ‘session cookies’ which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. ‘persistent cookies’ which are read only by our website, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
c. ‘third party cookies’ which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you which may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Service may not operate properly and your online experience may be limited.
To set up your account and to provide our gaming Services;
To administer and manage your account and process your payments;
To perform a research or to conduct analytics in order to improve and customize our Services to your needs and interests;
To communicate with you and to keep you informed of our latest updates;
To provide you with a responsible gaming environment;
To market our websites and products or those of any of our business partners and marketing affiliates (see below under “Marketing”);
To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Services;
To support and troubleshoot our Services and to respond to your queries;
To investigate violations and enforce our policies, and as required by law, regulation or other governmental authority or to comply with a subpoena or similar legal process or respond to a government request.
We may share Personal Information with the following recipients: (i) our subsidiaries; (ii) companies (and their employees) within the same corporate group as the Company (“Group”) and other affiliated companies; (iii) subcontractors and other third party service providers; (iv) auditors or advisers of any of the Group’s business processes; and (v) any potential purchasers or investors in any of the companies within the Group.
When disclosing your Personal Information to third party service providers, we will only disclose information of which is reasonably required in order for these companies to perform the services and they will be prohibited from using that information for any other purpose.
We may also disclose Personal Information, or any information you submitted via the Services if we have sincere belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies, including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.
Our policy only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties via our Services (e.g. by clicking on a link to any other website or location) or via other sites throughout the internet, different rules may apply to their use or disclosure of the information you reveal to them.
You agree that we shall have no liability whatsoever with respect to such third party sites and your usage of them.
Any information that is disclosed in a public area of the website by users is public information and users should exercise caution when deciding to disclose Personal Information on the website. If you voluntarily disclose information in a public area of the website, such as a message board, that information may be collected and used by a third party to send you unsolicited messages, advertisements or for other purposes. We do not control the actions of these third parties in public areas of the website, so if you disclose information in a public area, you do so at your own risk.
You may request to:
a. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
b. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.
c. Request rectification of your personal information that is in our control.
d. Request erasure of your personal information.
e. Object to the processing of personal information by us.
f. Request to restrict processing of your personal information by us.
g. Lodge a complaint with a supervisory authority.
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.
Please note that we may specifically retain information that is required in order for us to comply with our license terms and obligations. For example, we may refrain from deleting your personal data if you have asked to be self-excluded or if there are other issues related to specific gambling regulations.
Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to countries approved by the European Commission as providing an adequate level of data protection, or which enter into legal agreements ensuring an adequate level of data protection.
We value your privacy and control over your Personal Information, and therefore you may, at any time, request to change and update it by emailing us at [email protected] You can also request that we will correct errors or that we will erase your Personal Information (except for your transaction history and other data that we are required to keep under applicable laws) by emailing us at [email protected]
Please note that unless you instruct us otherwise we retain the information we collect for as long as needed to provide the Services and to comply with our legal obligations, resolve disputes and enforce our agreements.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
We take great care in implementing and maintaining the security of the Services and your information. We employ industry standard procedures and policies to ensure the safety of our users’ information, and prevent unauthorized use of any such information. Although we take reasonable steps to safeguard information, we cannot be held responsible for the acts of those who gain unauthorized access or abuse our Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.
Since we operate globally, it may be necessary to transfer your Personal Information to countries outside the European Union. The data protection and other laws of these countries may not be as comprehensive as those in the European Union − in these instances we will take steps to ensure that a similar level of protection is given to your Personal Information. You hereby consent to transfer of your Personal Information to countries outside the European Union.
After logging in all information sent to and from the Website is encrypted using 128-bit Secure Socket Layer (SSL) technology. Various technical controls ensure data and information are always encrypted during transit and at rest, using industry standard encryption techniques across the board. This ensures confidentiality and integrity at all times.
Your credit card details are encrypted and sent only once over the Internet to House of Pokies. It is then stored encrypted in our secure systems. We are dedicated to protecting our customers confidential information and, as part of doing so, we are certified towards the Payment Card Industries Data Security Standard.
If you feel that your privacy was treated not in accordance with our policy, or if any person attempted to abuse our Services or acted in an inappropriate manner, please contact us directly at [email protected]
If you have any general questions about the Services or the information that we collect about you and how we use it, please contact us at [email protected]